We, the family and staff at Quality Gem, pride ourselves on our integrity and trust.
A piece of jewelry is not only valuable; its sentiment can be priceless. We at Quality Gem understand how difficult it is to leave your treasures with a jeweler.
When you leave a piece of jewelry at Quality Gem we want you to feel comfortable. We will show you, under our microscope, the unique and identifying characteristics of your diamond or gemstone, and gladly show you those same characteristics when you return to pick it up. Therefore, you can be confident that your jewelry is being returned to you.
• 30 day money back guarantee when merchandise is returned in original condition with a sales receipt.
• Returned merchandise will be granted store credit up to 60 days after purchase.
• Special or custom orders are non-returnable
• No returns accepted after 60 days
• 90 day layaways accepted
• Trade up on Diamonds purchased from Quality Gem (size 1/2 carat or more) when new purchase equals or exceeds twice the original purchase price.
